Grocery Shopping Service FAQ
Here are some answered questions about our grocery shopping service.
For further inquiries please
What stores do you shop at?
Our primary store is Publix, but you can specify ahead of time which store you'd like from Walmart Supercenter, Winn Dixie and The Fresh Market.
Do you use coupons?
The Traveling Gourmet holds club cards from the applicable stores, which will allow you to take advantage of special pricing, sale items and "buy one, get one" deals.
How can I be sure the quality of products is the best?
I shop as if I were shopping for my own family. With my culinary background, I assure you I select the best produce, meats and goods the store has to offer.
What if my item isnt availible at the store?
If your preferred brand or item is not available, a comparable product/brand will be substituted. If you want a specific brand only, please make note of that on your shopping list and no substitutions will be made.
Can I order alcohol, tobacco and lottery games?
Yes! Upon delivery, someone of legal age will need to be available to receive these products.
How far in advance do I need to order my groceries?
Orders need to be received by 5pm the day before your requested delivery date. Same day delivery may be available upon request with an additional fee.
When do you deliver my order?
When submitting your grocery list, please indicate a delivery date and time that is convenient for you. I will try to be there on time, but I do request a one hour (1) delivery window. Please expect a two hour (2) delivery window during busy season (December-June).
How do I cancel my order if I need to?
To cancel a scheduled order or change a scheduled delivery time, please call, text or email by 9 a.m. on the day of the scheduled delivery. There is no cancellation fee, but if cancellation is not received by the required time, delivery will be made and payment will be required.
How and when do I pay you?
Payment for the services and goods are due upon receiving delivery. Cash, debit and credit cards are accepted.